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SUELWARE
DiagnosePro™
DiagnosePro™ leverages cutting-edge AI technology to provide real-time monitoring and troubleshooting, advanced testing capabilities and seamless compatibility checks for vending machines and payment hardware.
THE PROBLEM:​
Service technicians often face the challenge of diagnosing vending machine failures without clear insight into the root cause. This leads to costly guesswork, unnecessary part replacements, and extended downtime. In many cases, machines must be removed from service entirely just to identify the issue. This means extra labor, transportation costs and lost revenue.
Our Solution: DiagnosePro™
THE ONLY DEVICE ON THE MARKET FOR AFFORDABLE AND RELIABLE TROUBLESHOOTING
AI-Powered Monitoring & Troubleshooting
Our advanced AI app guides you through each step, providing real-time assistance and recommendations. View the status of the machine and installed components, including coin changers, credit card readers and bill validators. Receive smart error messages with clear explanations and AI-driven suggestions for fixes.​
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Bench testing capability
DiagnosePro™ allows you to test components outside of the vending machine without a controller board. ​Perfect for secure locations where diagnostic equipment is not allowed.
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Improve Operational Efficiency
Enable service technicians to save time on every repair with targeted upfront analysis. Reduce costs and downtime by avoiding unnecessary relocation of machines for repair. ​
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Advanced Testing Capabilities
Test both MDB and DEX protocols to ensure proper function. Verify the functionality of coin changers, bill validators, and cashless devices such as credit card readers. ​​
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Plug & Play User Experience
Enjoy AI guided test procedures for a seamless experience. Easily install the hardware in your vending machine with standard MDB and DEX cables, included with the purchase of each device. No special knowledge required.​ ​
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Smart Compatibility & Data Export
Get informed about known incompatibilities between your vending machine and installed payment devices.
Share your session data and MDB log with a service technician or machine manufacturer directly from the DiagnosePro™ app.
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Self Learning & Improving
Export diagnostic data to feed our AI model, benefiting the entire vending community. The AI continuously learns from this data to improve future diagnostics.​​​
Hardware Fee
A one-time upfront hardware fee of the $249 for the DiagnosePro™ kit with device and MDB & DEX cables.
Subscription Fee
A recurring mobile application subscription per device can be paid on an annual ($75.99) or monthly ($7.99) basis
One Powerful Combo
One device + one subscription user is all you need to get started. Use the DiagnosePro™ solution as much as you want with any number of machines.